Effective date: October 29, 2026

BBM Garage Door (“BBM,” “we,” “us”) operates bbmgaragedoors.com and provides garage door repair, installation and maintenance services in Houston, Texas and the surrounding area. This Privacy Policy explains what information we collect when you use our website or contact us, how we use it, and the choices you have.

Information we collect

Information you give us. When you request a quote, book service, chat with us, call or text us, you may provide your name, phone number, email address, service address, and details about your garage door problem.
Chat. Our website chat is provided by Tawk.to. Messages you send through the chat, and the name, email and phone number you enter in the pre-chat form, are stored in our Tawk.to account so our team can respond.
Quote and contact forms. Our forms are hosted by LeadConnector (HighLevel). Information you submit is delivered to our team and stored in our customer-management system.
Usage data. Like most websites we use Google Analytics and standard server logs, which record pages visited, approximate location (city level), device and browser type, referring pages, and IP address. Cookies are used for these analytics and to remember basic site preferences.

How we use your information

To respond to your request, schedule and perform service, send estimates and invoices, and provide warranty support.
To contact you by phone, text message or email about your service request or appointment.
To improve our website, services and customer experience.
To comply with legal obligations and protect against fraud or misuse.

Text messages (SMS)

By providing your mobile number and submitting a form, chat or booking request, you agree that BBM Garage Door may contact you by call or text message about your service request, appointment reminders and follow-up. Message frequency varies. Message and data rates may apply. Reply STOP at any time to opt out of texts, or HELP for help. We do not sell or share your mobile phone number or SMS consent with third parties for their marketing purposes.

How we share information

We do not sell your personal information. We share it only with service providers who help us run our business (for example chat, scheduling, payment processing, website hosting and analytics providers), when required by law, or to protect our rights and safety. These providers may only use your information to perform services for us.

Cookies and analytics

You can control cookies through your browser settings. To opt out of Google Analytics, you can install the Google Analytics opt-out browser add-on. Blocking cookies may affect some website features such as chat.

Data retention and security

We keep customer records for as long as needed to provide service, honor warranties and meet legal and accounting requirements. We use reasonable administrative and technical safeguards to protect your information, but no method of transmission or storage is completely secure.

Your choices and rights

You may ask us to access, correct or delete the personal information we hold about you, or to stop contacting you for marketing, by emailing bbmgaragedoors@gmail.com or calling (713) 598-3837. Texas residents have rights under the Texas Data Privacy and Security Act; we will honor verified requests as required by applicable law.

Children

Our services and website are intended for adults. We do not knowingly collect personal information from children under 13.

Third-party links

Our website may link to other sites (for example review platforms or manufacturers). Their privacy practices are governed by their own policies.

Changes to this policy

We may update this Privacy Policy from time to time. The effective date above shows when it was last revised.

Contact us

BBM Garage Door
6222 Imogene St, Houston, TX 77074
1322 Space Park Dr, Ste B130, Houston, TX 77058
Phone: (713) 598-3837 · Clear Lake: (281) 800-5387
Email: bbmgaragedoors@gmail.com